Responsible Gaming

Responsible gambling means being in control of your play. At Fair Go, we provide you with practical tips and features to help you to stay in control.

Tips and rules for responsible gambling at Fair Go:

• Establish a budget before you play — and stick to it;
• Don’t chase losses — they are part of the game;
• Take regular breaks to limit extended play;
• Track the time and money you spend gambling;
• Gambling should never happen when you are stressed, depressed or under the influence;
• Use Fair Go deposit limits after registration and login to manage your spending.

These guidelines will help keep your gaming experience enjoyable and safe.

Fair Go is based on fundamental values of player wellbeing, transparency, and player control. From the first day, we have integrated responsible gambling undertakings into our business and operations, giving each player the tools and support to gamble responsibly.

How Fair Go encourages safe gambling:

• Transparency: Comprehensive information about casino platform, odds, payouts, and how to play;
• Control Tools: Tools to allow you to set Fair Go deposit limits, session reminders, or self-exclusion;
• Awareness: Safety messages and responsible gambling resource links are present across all pages of our site;
• Support: We have dedicated customer service that can give appropriate details when gambling responsibly is in question;
• Monitoring: Our staff is trained to identify risky behavior and to intervene if necessary;
• Privacy: We abide by strict confidentiality rules, and all requests for limits or self-exclusion are treated respectfully and confidentially.

Gambling addiction is a real disease, not a whim. And it is a serious disease; it requires attention and timely help. Pay attention to these signs:

• Constant desire to play despite negative consequences;
• Increased irritability or anxiety when unable to play;
• Loss of interest in other activities;
• Problems in relationships with loved ones;
• Financial difficulties due to excessive betting expenses;
• Hiding one’s gambling activity;
• Sleep issues and loss of overall health.

If a variety of symptoms emerge, it is good practice to obtain professional consultation sooner rather than later.

If gambling is not fun anymore and start to feel like a problem, you’re not alone. You can access a range of confidential and professional services in Australia to assist anyone experiencing issues with gambling.

These trusted organizations have people that can help you:

• Gambling Help Online;
• Gamblers Anonymous;
• Gambling Therapy.

Best of all, these services are free, confidential and available when ever you need them.

If you need consultation or support related to responsible gaming, our customer support team is ready to assist. You can reach us through multiple channels:

• Live chat on the website or in the Fair Go application;
• E-mail: support@fairgo.com;
• Hotline: Available by requesting callback on the website.

Our specialists respond quickly to requests and offer necessary consultations and assistance.